Delivery

  • We provide a fast and reliable printing and delivery of your order.  
  • Orders are dispatched within 1-3 days.  With fulfilment locations in the UK, Germany and USA, we use a mix of shipping carriers to ensure your order arrives safely.
  • Days to delivery (in working days):
    • UK, Europe (EU), Norway, Iceland, Liechtenstein, Switzerland, United States & Canada:
      • 6 – 10 days
    • Rest of World:
      • 6 – 15 days

Environmental policy

  • We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
  • All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources.  Packaging materials are as environmental friendly as possible, using either recyclable or biodegradable materials, all the whilst ensuring your artwork gets to you in perfect condition. 

Returns on damaged or lost artwork

  • In the unlikely event of receiving a damaged order, please contact us within 48 hours with pictures of the damage and the packaging. Once confirmed, we will endeavor to replace the artwork, free of cost, or we will arrange a refund upon receiving the returned damaged artwork.
  • Prints are made to order, so please choose carefully, as refunds and exchanges are not available for change of mind purchases.

Delivery

  • We are not responsible for delays outside our control. If our supply of the goods is delayed by an event outside our control we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any goods you have paid for but not received.
  • If you are not at home when the product is delivered. If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, the delivery company will inform you of how you may receive your goods. You should refer to the terms and conditions of the delivery company for more information.

International delivery

  • Customers may have to pay import duties and taxes as required by your port of delivery.
  • Please contact your local customs office for further information before placing your order.

Have another question?

  • Please contact me at hello@nickyflint.co.uk with any other questions.